Return Policy
RETURNS
ORDER CANCELLATION: You may cancel your order before it ships but a 10% cancellation fee will apply.
PRE-OWNED/USED ITEMS REFUND POLICY: Returns of pre-owned hi-fi equipment are accepted within 14 days of delivery. Items must be in excellent condition, free of dents or damage, and include all original accessories and packaging. Refunds are up to 90%, based on item condition upon return.
Some used, demo, or clearance items are sold “as is” and are final sale. No refunds or exchanges apply. However, we offer generous trade-in and upgrade programs. Some used items may include transferable warranties—please inquire about specific items.
NEW ITEMS RETURN POLICY: All new hi-fi equipment is considered a “special order” and is non-returnable and non-refundable. These items are often custom-built per order. A deposit is required at purchase. Once placed, orders cannot be canceled. All new products are covered by the manufacturer’s warranty.
PRODUCT AVAILABILITY: Most items are not in stock for immediate shipping. Please contact us to confirm availability before ordering.
ON HOLD ITEMS: We can hold items—new or used—upon receiving a deposit. If you cancel, your deposit is fully refunded. Without a deposit, we cannot guarantee item availability.
RETURN ADDRESS: 19 – 20 Rue des Remparts, 63430 Pont-du-Château, France.
SHIPPING DAMAGE CLAIMS: Inspect items upon delivery. Report visible damage on the bill of lading. Concealed damage must be reported within 24 hours. Contact us via email at: order(at)soundvintagehifi.com or phone: +33 7 44 08 05 50
Read more about Returns and Refund Policy Page: Return Policy
