REFUND AND RETURN POLICY
REFUNDS
ELIGIBILITY FOR REFUNDS: Refunds are available within 14 days of the delivery date.
- Items must be returned in the same condition as received, including all accessories, packaging, and documentation.
- A refund of up to 100% of the purchase price may be issued, depending on the condition of the returned item and reason for return.
- Any signs of misuse, damage, or missing components may result in a partial refund or no refund.
NON-REFUNDABLE ITEMS:
- Items marked as Final Sale or Non-Returnable.
- Items returned after the 14-day period without any formal complaint or notification.
REFUND PROCESS:
- To initiate a return, please contact us at [your contact email/phone] with your order number and reason for return.
- Once we receive and inspect the returned item, we will notify you of the refund status.
- Approved refunds will be processed to your original payment method within 5–7 business days.
SHIPPING COST:
- Original shipping fees are non-refundable.
- Return shipping is the buyer’s responsibility unless the item was defective or incorrect
RETURNS
ORDER CANCELLATION: You may cancel your order before it ships but a 10% cancellation fee will apply.
SECOND-HAND ITEMS: Returns of second-hand hi-fi equipment are accepted within 14 days of delivery, if the item is received defective, items does not fit specification. Items must be in excellent condition, free of dents or damage, in same condition when received and include all original accessories and packaging. Refunds are up to 100%, based on item condition upon return.
NEW ITEMS RETURN POLICY: All new hi-fi equipment is considered a “special order” and is non-returnable and non-refundable. These items are often custom-built per order. A deposit is required at purchase. Once placed, orders cannot be canceled. All new products are covered by the manufacturer’s warranty.
PRODUCT AVAILABILITY: Most items are not in stock for immediate shipping. Please contact us to confirm availability before ordering.
ON HOLD ITEMS: We can hold items—new or used—upon receiving a deposit. If you cancel, your deposit is fully refunded. Without a deposit, we cannot guarantee item availability.
SHIPPING DAMAGE CLAIMS: Inspect items upon delivery. Report visible damage on the bill of lading. Concealed damage must be reported within 24 hours. Contact us via email at: order(at)soundvintagehifi.com or phone: +33 7 57 93 64 79
DISCLAIMERS: Prices and availability are subject to change. Product images are for illustration only. All trademarks are property of their respective owners.